Refund & Returns Policy

Placeholder — final copy TBD by client. The wording below is a working draft; ISA Spa will provide the finalised legal text before launch.

This policy outlines how cancellations, refunds and returns are handled across ISA Spa treatments, memberships and gift cards.

Appointments & cancellations

We ask that you provide advance notice to reschedule or cancel an appointment. Late cancellations or no-shows may be subject to a fee as communicated at the time of booking.

Treatments

As services are rendered in person, completed treatments are generally non-refundable. If you are unsatisfied, please speak with the outlet manager so we can make it right.

Memberships

Membership fees and terms are described at the point of purchase. Eligibility for cancellation or refund depends on the plan and usage; please refer to your membership agreement.

Gift cards

Gift cards are non-refundable and non-transferable for cash, except where required by law.

Contact

For any refund or return request, please reach us through our Contact page.